Arran Asia Terms and Conditions

Credit Card Security
When the order is placed at our website you are taken to PayPal for secure online payment, no credit card details are kept on our website.

Remittance Terms
We accept all major credit cards - online payments are taken through PayPal.

Guarantee
We guarantee your satisfaction.

Your rights to return goods are protected under the EU Distance Selling Directive.

Returns
All stock items come with a 7 day return policy if you are at all dissatisfied (subject to being unused and returned in original packaging). Please note we cannot refund postage & packaging charges in this situation.

Contact us by email or telephone and quote the order number supplied to you. Your refund will be paid within 30 days.

Any breakages must be reported within 24 hours of receipt of goods.

We cannot be held responsible for any further delivery or customs charges incurred once the goods have left our premises.

Severability
If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.   

Governing Law
These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.   

Statutory Rights
These terms and conditions are in addition to your statutory rights as a consumer which remain unaffected.   

Shipping and Handling
We aim to despatch all stock items within 48 hours of receipt of the order, to confirm contact us.

We despatch using Royal Mail and Parcel Force.  For Signed For Services please note that you may be signing for the good being received "in good condition".  In the rare occurance that goods arrive damaged, if they are signed for as "in good condition" we are not able to make any claim with the carrier therefore we will not refund the cost of the goods or offer a replacement. It is imperative that the goods are check before signing them "in good contition". if another individual signs for the goods it is your responsiblity to check they are aware of the delivery terms and conditions, you cannot claim if they have not been made aware of these conditions.

We delivery to mainland UK, if you are outwith this region please contact us to confirm delivery timescale and cost.

We endevour to inform you if there is a problem with your order however we will not be liable any losses, costs, damages, charges, or expenses caused by any delay of your order or if we need to cancel your order due to other factors.

If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order, as quickly as possible, or if you wish you may cancel your Order and we will refund the money you have paid. Please note that while items sent by Royal Mail usually arrive within 1-3 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost. We use Parcel Force for item of a larger weight (normally in excess of 1.5KG), this is a 24 hour service however they have the same policy that an item is not deemed lost untill 15 working days have lapsed from when it was sent.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

VAT
All orders are tax free.

This web site is owned and operated by Arran Asia who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us,

Contact
email. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Tel 01770 302920

Marie Gray

Arran Asia
Shore Road
Brodick
Isle of Arran
KA27 8AJ
Scotland